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	<title>myeService &#187; Search Results  &#187;  virtual</title>
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	<description>Intelligent Virgual Agent</description>
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		<title>my-eService to present to the Kinetic Enthusiasts Group at the Denver Tech Center</title>
		<link>http://www.myeservice.com/wp/my-eservice-to-present-to-kinetic-enthusiasts-group-in-denver-tech-center/</link>
		<comments>http://www.myeservice.com/wp/my-eservice-to-present-to-kinetic-enthusiasts-group-in-denver-tech-center/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 22:13:08 +0000</pubDate>
		<dc:creator>RussTolley</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[my-eService will be presenting guided self service and support chat at the Kinetic Enthusiasts Group at the Denver Tech Center on Feb 29th &#8211; March 2, 2012 in Denver, Colorado. my-eService includes an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve [...]]]></description>
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		<title>my-eService Participates in BMC Software Public Sector Forum in Washington DC</title>
		<link>http://www.myeservice.com/wp/my-eservice-participates-in-bmc-software-public-sector-forum-in-washington-dc/</link>
		<comments>http://www.myeservice.com/wp/my-eservice-participates-in-bmc-software-public-sector-forum-in-washington-dc/#comments</comments>
		<pubDate>Thu, 23 Feb 2012 21:39:28 +0000</pubDate>
		<dc:creator>RussTolley</dc:creator>
				<category><![CDATA[News Release]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?p=348</guid>
		<description><![CDATA[Washington, DC ― Feb. 8, 2012 ― My-eService, a leading provider of self-service software, today announced it is showing my-eService  at the BMC Software Public Sector Forum in Washington, DC on February 8, 2012. my-eService includes an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to [...]]]></description>
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		<title>my-eService announces self service implementation at Sharp Healthcare</title>
		<link>http://www.myeservice.com/wp/my-eservice-and-sharp-healthcare-announce-self-service-implementation/</link>
		<comments>http://www.myeservice.com/wp/my-eservice-and-sharp-healthcare-announce-self-service-implementation/#comments</comments>
		<pubDate>Fri, 16 Apr 2010 16:20:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[Sharp Healthcare implements Virtual Chat for Remedy from my-eService to improve service and reduce costs. 
 
OREM, Utah ― Mar. 9, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced that San Diego based Sharp Healthcare just completed implementation of Virtual Chat for Remedy (VCR). 
 
“We are very excited about Virtual Chat for Remedy in how it is enhancing our self service offering at]]></description>
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		<title>my-eService to Showcase Self Service Solution at HDI Annual Conference &amp; Expo</title>
		<link>http://www.myeservice.com/wp/my-eservice-to-showcase-self-service-solution-at-hdi-annual-conference-expo/</link>
		<comments>http://www.myeservice.com/wp/my-eservice-to-showcase-self-service-solution-at-hdi-annual-conference-expo/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 17:34:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[My-eService Shows version 7.2 of Virtual Chat for Remedy at HDI Conference in Orlando 
 
OREM, Utah ― Mar. 16, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced it is showing version 7.2 of Virtual Chat for Remedy at the HDI Conference in Orlando, Florida on March 16, 2010. 
 
"Virtual Chat for Remedy® (VCR) includes an animated 3D service desk agent, or virtual]]></description>
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		<title>Live Chat</title>
		<link>http://www.myeservice.com/wp/live-chat/</link>
		<comments>http://www.myeservice.com/wp/live-chat/#comments</comments>
		<pubDate>Fri, 12 Mar 2010 17:12:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[Incident Integration An incident is automatically created by the virtual agent and assigned to the support agent before the support agent begins chatting with a self service user. The incident is closed automatically when the agent closes the chat session. This ensures that chat sessions map to incidents within the ITIL framework. Assignment Engine When [...]]]></description>
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		<title>Download &#8211; Amica Success Story</title>
		<link>http://www.myeservice.com/wp/download-amica-success-story-2/</link>
		<comments>http://www.myeservice.com/wp/download-amica-success-story-2/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 23:41:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[Amica Mutual Insurance &#8211; Success Story December 2009 “The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident or escalate to assisted service. Our users are very pleased with the answers that Jen is providing and love the seamless bridge from self [...]]]></description>
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		<title>Download &#8211; Amica Success Story</title>
		<link>http://www.myeservice.com/wp/download-amica-success-story/</link>
		<comments>http://www.myeservice.com/wp/download-amica-success-story/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 23:21:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=196</guid>
		<description><![CDATA[Amica Mutual Insurance &#8211; Success Story December 2009 “The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident or escalate to assisted service. Our users are very pleased with the answers that Jen is providing and love the seamless bridge from self [...]]]></description>
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		<title>Virtual Agent</title>
		<link>http://www.myeservice.com/wp/virtual-agent/</link>
		<comments>http://www.myeservice.com/wp/virtual-agent/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 18:03:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=190</guid>
		<description><![CDATA[The virtual agent integrates with your existing knowledge sources and applications, providing a single point of contact for your self-help users to quickly resolve their issues and get back to more productive tasks Live Agent Chat If the virtual agent can’t resolve the user issue, the chat session is directed to the correct support agent [...]]]></description>
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		<title>My Virtual Agent Demo</title>
		<link>http://www.myeservice.com/wp/my-virtual-agent-demo/</link>
		<comments>http://www.myeservice.com/wp/my-virtual-agent-demo/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 18:11:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

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		<description><![CDATA[﻿﻿]]></description>
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		<title>Product Features</title>
		<link>http://www.myeservice.com/wp/product-features/</link>
		<comments>http://www.myeservice.com/wp/product-features/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 16:50:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=176</guid>
		<description><![CDATA[Virtual Agent The virtual agent integrates with your existing knowledge sources and applications, providing a single point of contact for your self-help users to quickly resolve their issues and get back to more productive tasks Live Agent Chat If the virtual agent can’t resolve the user issue, the chat session is directed to the correct [...]]]></description>
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