<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>myeService &#187; Search Results  &#187;  virtual</title>
	<atom:link href="http://www.myeservice.com/wp/?s=virtual&#038;feed=rss2" rel="self" type="application/rss+xml" />
	<link>http://www.myeservice.com/wp</link>
	<description>Intelligent Virgual Agent</description>
	<lastBuildDate>Mon, 19 Apr 2010 19:35:23 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.6</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>my-eService announces self service implementation at Sharp Healthcare</title>
		<link>http://www.myeservice.com/wp/?p=242</link>
		<comments>http://www.myeservice.com/wp/?p=242#comments</comments>
		<pubDate>Fri, 16 Apr 2010 16:20:46 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News Release]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?p=242</guid>
		<description><![CDATA[Sharp Healthcare implements Virtual Chat for Remedy from my-eService to improve service and reduce costs. 
 
OREM, Utah ― Mar. 9, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced that San Diego based Sharp Healthcare just completed implementation of Virtual Chat for Remedy (VCR). 
 
“We are very excited about Virtual Chat for Remedy in how it is enhancing our self service offering at]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;p=242</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>my-eService to Showcase Self Service Solution at HDI Annual Conference &amp; Expo</title>
		<link>http://www.myeservice.com/wp/?p=223</link>
		<comments>http://www.myeservice.com/wp/?p=223#comments</comments>
		<pubDate>Fri, 12 Mar 2010 17:34:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?p=223</guid>
		<description><![CDATA[My-eService Shows version 7.2 of Virtual Chat for Remedy at HDI Conference in Orlando 
 
OREM, Utah ― Mar. 16, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced it is showing version 7.2 of Virtual Chat for Remedy at the HDI Conference in Orlando, Florida on March 16, 2010. 
 
"Virtual Chat for Remedy® (VCR) includes an animated 3D service desk agent, or virtual]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;p=223</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Live Chat</title>
		<link>http://www.myeservice.com/wp/?page_id=208</link>
		<comments>http://www.myeservice.com/wp/?page_id=208#comments</comments>
		<pubDate>Fri, 12 Mar 2010 17:12:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=208</guid>
		<description><![CDATA[
Incident Integration
An incident is automatically created by the virtual agent and assigned to the support agent before the support agent begins chatting with a self service user.  The incident is closed automatically when the agent closes the chat session.  This ensures that chat sessions map to incidents within the ITIL framework.
Assignment Engine
When incidents [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=208</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Download &#8211; Amica Success Story</title>
		<link>http://www.myeservice.com/wp/?page_id=200</link>
		<comments>http://www.myeservice.com/wp/?page_id=200#comments</comments>
		<pubDate>Fri, 05 Mar 2010 23:41:34 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=200</guid>
		<description><![CDATA[
Amica Mutual Insurance &#8211; Success Story
December 2009
“The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident or escalate to assisted service. Our users are very pleased with the answers that Jen is providing and love the seamless bridge from self service to [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=200</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Download &#8211; Amica Success Story</title>
		<link>http://www.myeservice.com/wp/?page_id=196</link>
		<comments>http://www.myeservice.com/wp/?page_id=196#comments</comments>
		<pubDate>Fri, 05 Mar 2010 23:21:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=196</guid>
		<description><![CDATA[
Amica Mutual Insurance &#8211; Success Story
December 2009
“The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident or escalate to assisted service. Our users are very pleased with the answers that Jen is providing and love the seamless bridge from self service to [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=196</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Virtual Agent</title>
		<link>http://www.myeservice.com/wp/?page_id=190</link>
		<comments>http://www.myeservice.com/wp/?page_id=190#comments</comments>
		<pubDate>Fri, 05 Mar 2010 18:03:21 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=190</guid>
		<description><![CDATA[
The virtual agent integrates with your existing knowledge sources and applications, providing a single point of contact for your self-help users to quickly resolve their issues and get back to more productive tasks
Live Agent Chat
If the virtual agent can’t resolve the user issue, the chat session is directed to the correct support agent or queue [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=190</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>My Virtual Agent Demo</title>
		<link>http://www.myeservice.com/wp/?page_id=185</link>
		<comments>http://www.myeservice.com/wp/?page_id=185#comments</comments>
		<pubDate>Mon, 22 Feb 2010 18:11:37 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=185</guid>
		<description><![CDATA[﻿﻿
]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=185</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Product Features</title>
		<link>http://www.myeservice.com/wp/?page_id=176</link>
		<comments>http://www.myeservice.com/wp/?page_id=176#comments</comments>
		<pubDate>Mon, 22 Feb 2010 16:50:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=176</guid>
		<description><![CDATA[Virtual Agent
The virtual agent integrates with your existing knowledge sources and applications, providing a single point of contact for your self-help users to quickly resolve their issues and get back to more productive tasks
Live Agent Chat
If the virtual agent can’t resolve the user issue, the chat session is directed to the correct support agent or [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=176</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Benefits of Virtual Self Service</title>
		<link>http://www.myeservice.com/wp/?page_id=174</link>
		<comments>http://www.myeservice.com/wp/?page_id=174#comments</comments>
		<pubDate>Mon, 22 Feb 2010 16:45:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=174</guid>
		<description><![CDATA[Reduce Servicedesk Operating Costs through Increased Automation and Usage
IT Servicedesks can quickly reduce their operating costs by increasing the level of automation in service delivery.  Virtual Chat for Remedy represents a significant leap forward in service delivery automation.  Self service tools cannot save money unless they are used.  The virtual agent provides [...]]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=174</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Download &#8211; my-eService datasheet</title>
		<link>http://www.myeservice.com/wp/?page_id=157</link>
		<comments>http://www.myeservice.com/wp/?page_id=157#comments</comments>
		<pubDate>Wed, 23 Dec 2009 21:29:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.myeservice.com/wp/?page_id=157</guid>
		<description><![CDATA[
Virtual Chat for BMC Remedy &#8211; datasheet
December 2009
Lower call volumes and improve service desk efficiency. In today’s challenging economic market, IT departments must do much more with fewer people and resources. Given these constraints, the value of an effective solution that incorporates self service and chat has become more compelling than ever.

]]></description>
		<wfw:commentRss>http://www.myeservice.com/wp/?feed=rss2&amp;page_id=157</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
