Sharp Healthcare implements Virtual Chat for Remedy from my-eService to improve service and reduce costs.

OREM, Utah ― Mar. 9, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced that San Diego based Sharp Healthcare just completed implementation of Virtual Chat for Remedy (VCR).

“We are very excited about Virtual Chat for Remedy in how it is enhancing our self service offering at Continue reading

Amica deploys Virtual Chat for Remedy to reduce the number of support calls and extend the hours of support.

“We are a Remedy shop, so it made sense for us to look at a chat solution that was built upon the BMC Remedy® Action Request System.” said Amica’s Kathy Sweet Continue reading

my-eService partners exclusively with BMC Software to bring Virtual Chat for BMC to over 15,000 customers. The my-eService team has a very successful track record building markets with BMC Continue reading