Virtual Chat for BMC Remedy – Datasheet
December 2009
Lower call volumes and improve service desk efficiency. In today’s challenging economic market, IT departments must do much more with fewer people and resources. Given these constraints, the value of an effective solution that incorporates self service and chat has become more compelling than ever.
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Amica Mutual Insurance – Customer Success Story
December 2009
“The virtual agent provides us with a single one-stop-shop where our users can access knowledge, service alerts, frequently asked questions, submit an incident or escalate to assisted service. Our users are very pleased with the answers that Jen is providing and love the seamless bridge from self service to assisted service.”
“We are a Remedy shop, so it made sense for us to look at a chat solution that was built upon the BMC Remedy® Action Request System. We knew that we wanted it to be integrated with our Incident Management and other BMC applications. VCR allows us to view simultaneously related incidents and other data stored within Remedy while we are chatting. ”
Kathy Sweet
Amica Mutual Insurance
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