Sharp Healthcare implements Virtual Chat for Remedy from my-eService to improve service and reduce costs.
OREM, Utah ― Mar. 9, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced that San Diego based Sharp Healthcare just completed implementation of Virtual Chat for Remedy (VCR).
“We are very excited about Virtual Chat for Remedy in how it is enhancing our self service offering at Sharp,” said Linda Hill, Director of Servicedesk Operations at Sharp. “We are currently using VCR to support internal Sharp employees, but intend to roll it out in the next phase for Sharp patients as well. We are excited about the way VCR is helping us reduce the cost of service delivery, while increasing the quality of service for Sharp employees and customers.”
“Sharp is definitely a leading edge company when it comes to using innovative technology to improve service and reduce costs for their customers,” said Russ Tolley, EVP of Business Development, my-eService. “We have been very impressed with their forward-thinking and the level of competence we have seen in their support team. Their ideas are helping to push the application forward.”
About My-eService
My-eService is a leading provider of enterprise self-service solutions for service desks and customer support centers using BMC Software applications. Our innovative solutions allow your support center to reduce support calls, improve support agent efficiency, and improve customer satisfaction. My-eService principals have been successful in developing industry-leading knowledge and self service tools for over a decade. Their last company was acquired by BMC Software in 2005. They have developed, implemented, and supported knowledge tools for thousands of customer, including enterprise implementations for Fortune 500 companies, attaining domain expertise and a proven track record in internal service desks and customer support centers. For more information, please visit www.my-eservice.com.
About Sharp
My Sharp HealthCare is a not-for-profit integrated regional health care delivery system based in San Diego, Calif. Sharp includes four acute-care hospitals, three specialty hospitals and two medical groups, plus a full spectrum of other facilities and services. For more information, please visit www.sharp.com.
My-eService Shows version 7.2 of Virtual Chat for Remedy at HDI Conference in Orlando
OREM, Utah ― Mar. 16, 2010 ― My-eService, a leading provider of knowledge management and self-service software, today announced it is showing version 7.2 of Virtual Chat for Remedy at the HDI Conference in Orlando, Florida on March 16, 2010.
“Virtual Chat for Remedy® (VCR) includes an animated 3D service desk agent, or virtual Continue reading
Amica deploys Virtual Chat for Remedy to reduce the number of support calls and extend the hours of support.
“We are a Remedy shop, so it made sense for us to look at a chat solution that was built upon the BMC Remedy® Action Request System.” said Amica’s Kathy Sweet Continue reading
my-eService partners exclusively with BMC Software to bring Virtual Chat for BMC to over 15,000 customers. The my-eService team has a very successful track record building markets with BMC Continue reading
