Today’s Business Challenge

In today’s challenging economic market, IT departments must do much more with fewer people and resources. Given these constraints, the value of an effective solution that incorporates self service and chat has become more compelling than ever.

HOW IT WORKS:

my-eService Solution, Intelligent Virtual Agent

Virtual Chat for Remedy® (VCR) provides an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve for your self service users’ issues. The virtual agent uses a friendly, natural conversation engine to work with the self help user to resolve their problem.
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